Last updated: October 2026
CTC Book World Pvt. Ltd. is a notebook, school diary, register and children's book manufacturer, printer and exporter based in New Delhi and Kundli (Haryana), India, established in 1985 and ISO 9001:2015 certified. This Privacy Policy explains what personal information we collect on ctcbookworld.com, why we collect it, who we share it with, and what rights you have over it. It applies to every visitor and buyer, including schools, institutions, distributors, corporates and overseas importers.
Quick Summary
| Question | Short Answer |
|---|---|
| What do you collect? | Contact details, business details, enquiry and order details, artwork you send us, and basic device and browsing data. |
| Why do you collect it? | To reply to enquiries, prepare quotations, produce and deliver orders, issue invoices and improve the website. |
| Do you sell my data? | No. We do not sell or rent personal information to anyone. |
| Who do you share it with? | Only service providers needed to complete your order (for example couriers and transporters) and authorities where the law requires it. |
| How do I get my data corrected or deleted? | Email info@ctcbookworld.com. We respond within 30 days. |
Who Is Responsible for Your Information?
The website ctcbookworld.com is owned and operated by CTC Book World Pvt. Ltd. (CIN: U21099DL2021PTC380165), with its registered office at G-5B, Sant Nagar Extension, Tilak Nagar, New Delhi - 110018, India. In this policy, "we", "us" and "our" mean CTC Book World Pvt. Ltd.
What Information Do We Collect?
Information you give us directly:
- Name, mobile number, email address and postal or delivery address
- School, institution or company name, designation and GST number (for invoicing)
- Enquiry details such as product, quantity, ruling, size, page count and delivery location
- Account details if you register, and items in your cart or wishlist
- Logos, cover designs, school names and other artwork you share for customised notebooks, school diaries, report cards or private label orders
- Messages you send through the contact form, live chat, WhatsApp, phone or email
Information collected automatically:
- IP address, browser type, device type and operating system
- Pages visited, time spent and the page that referred you to our website
- Cookies and similar technologies, explained in our Cookies page
We do not ask for and do not want sensitive information such as passwords to other services, bank PINs or government identity numbers through this website.
How Do We Use Your Information?
- To respond to enquiries and send quotations, samples and catalogues
- To produce, pack, dispatch and deliver your order, in India or overseas
- To issue tax invoices, e-way bills and export documents as required by law
- To send order updates and after-sales support messages
- To inform existing customers about relevant products, such as new session school stationery (you can opt out at any time)
- To keep the website secure, prevent misuse and fix technical problems
- To understand which pages are useful so that we can improve the website
How Do We Handle Your Logos and Artwork?
Artwork, logos and school or brand names that you share for customised, OEM, ODM or private label work are used only to prepare proofs and produce your own order. We do not use a customer's artwork for any other customer, and we do not display customer-branded products publicly without permission.
Who Do We Share Your Information With?
We share information only where it is needed:
- Logistics partners: couriers, transporters, freight forwarders and customs agents who deliver your order
- Payment and banking partners: to receive and reconcile payments. Online payments are processed by our payment gateway partner; card and UPI details are entered on the gateway's secure page and are not stored by us
- Technology providers: website hosting, website maintenance, email, live chat and messaging services
- Professional advisers and authorities: accountants, auditors, and government or legal authorities where the law requires disclosure
We do not sell, rent or trade your personal information.
Is This Policy Valid for Buyers Outside India?
Yes. We supply customers in India, Nepal, USA, Canada, UK, Europe, UAE, Gulf, Africa and Afghanistan. Wherever you are located, your information is processed and stored in India for the purposes described above. By sending us an enquiry or placing an order, you understand that your information will be handled in India under this policy.
How Long Do We Keep Your Information?
- Enquiry records: kept for as long as needed to serve the enquiry and reasonable follow-up
- Order, invoice and tax records: kept for the period required under Indian tax and company law
- Artwork files: kept for repeat orders unless you ask us to delete them
When information is no longer needed, we delete it or make it anonymous.
How Do We Protect Your Information?
We use reasonable technical and organisational safeguards, including restricted staff access and secured systems. No website or method of electronic storage can be guaranteed fully secure, so we cannot promise absolute security. If we become aware of a data breach that affects you, we will inform you and the relevant authority as required by law.
What Rights Do You Have?
Under India's Digital Personal Data Protection Act, 2023, and, where applicable, the data protection laws of the UK and the European Union, you may:
- Ask what personal information we hold about you
- Ask us to correct or update inaccurate information
- Ask us to delete your information, subject to records we must keep by law
- Withdraw consent for marketing messages at any time
- Raise a complaint with us, and with the relevant data protection authority if you are not satisfied
To use any of these rights, email info@ctcbookworld.com from the email address linked to your enquiry or order. We aim to respond within 30 days.
Is This Website Meant for Children?
No. Although we publish children's early learning and activity books, this website is meant for adults: parents, teachers, schools, institutions and trade buyers. We do not knowingly collect personal information from anyone under 18 years of age. If you believe a child has shared information with us, please contact us and we will delete it.
Links to Other Websites
Our website contains links and buttons for third-party services such as WhatsApp, Facebook, Instagram, YouTube and online marketplaces. These services have their own privacy policies, and we are not responsible for how they handle your information.
Changes to This Policy
We may update this Privacy Policy when our practices or the law change. The latest version will always be published on this page with the updated date shown at the top.
Contact and Grievance Officer
For any question, request or complaint about your personal information, contact:
- Grievance Officer: A.S. Kumar, I.T. Head
- Company: CTC Book World Pvt. Ltd.
- Address: G-5B, Sant Nagar Extension, Tilak Nagar, New Delhi - 110018, India
- Email: info@ctcbookworld.com
- Phone: +91-9868428520, +91-9716178449
